The Home Depot

Home Depot is great...BUT....their delivery service is a nightmare. Very disappointed that Home Depot can't do better with home delivery.
seriously considered cancelling the appliance order because dealing with the delivery company was so painful.

I called about tool rental they said they would transfer me I waited 2 minutes and they hung up I called again and I heard the phone pickup and then hung up. What kind of service is this!? this was at 1:30 on Thursday September 21st and it was a young lady who answered. guess I'm going to Canadian tire.

This is my local home improvement store. It is very close and convenient for me to stop and spend hard earned money on house stuff. Maybe too convenient.

I like this location because of the convenience and it also has a decent outdoor section section in the summer for plants. The downside of this location though is that it is one of the smaller Home Depots in the city. So that means it stocks the most common items and materials. If you are looking for something a bit specialized or not as common then you may be out of luck. What is great though is that if you do your shopping on their website or app first it will tell you how many of a specific item they have in stock and in which aisle to find it. If it isn't available at this location then you check other locations to see where it is in stock.

I have been going to this location for a long time and I can tell you some of the staff have been there a long time as well. That is good to see and know as they must be knowledgeable and good at their job. Many are retired trades people so they usually know what they are talking about and can give you great advice.

There is a huge parking lot so you should never have to park a long ways away. There is also a Staples, Marks Work Warehouse, and Parts Source in the same lot so you can get some other shopping/purchases taken care of at the same time.

I had a broken pipe under my bathroom sink. When I went to replace a roll of toilet paper, the stack I had underneath the sink was soaking wet , along with a few towels. Well I now have a new project to do.. like I have nothing better to do.
Ok.. so I dismantled the pipes and looked online to see how to do this repair myself.
Now that I had a list of things needed, off I went.

First stop ... RONA which is very close to my place . Walked in there- found the piping ( I think ) so I asked a sales rep .. he points to where I was and says .. everything you need is all there and walks away . ( Well that was informative ! ).

Second stop... Lowes. Not a rep in sight.. I find the items but there was something missing.. eventually a rep shows up so I ask about what I need- I got recommended a good plumber ( well if that is not a great answer .. thanks scoop ! ). Put everything back and walked away.

Seeing as I was doing other errands as well, I go into this Home Depot. Not only were there two reps in the aisle I needed to go.. but they actually helped me with everything I needed. These two guys spent the time and told me exactly what I needed, how to do it and gave me the things I needed to do this .

Total cost $20.
Time spent: 30 minutes.

So here is my advice...

Any home repairs or renovations you need to do.. go here ! Forget the other guys who were disappointingly useless !

The Home depot claimed to try to reach me about employment, but they did not try to reach me. They just dismissed my application, but made it feel like I wasn't doing enough, even though I was already over looked.

Absolutely the worst customer service I have ever received. After placing an online order I canceled it shortly after deciding to go pick up up instead. I followed directions and canceled my order online and received an email to confirm my order was canceled. Then tried to call the next day to confirm it was canceled impossible to get thru the customer service line put in for call back never received it. Waiting online for chat over and hour no agent ever responded waited over 2 hours on hold instead of call back to to have the call ended. It took 3 days to finally get ahold of an agent for them to tell me order cannot be canceled now that it has been shipped stating I should have called right away to cancel. Are you freaking kidding me. Worst experience ever I will never ever shop at home depo again nor will I ever recommend anyone to go there.

I have been shopping and receiving excellent customer service from many dedicated, hard working , talented and willing to walk extra miles daily from the the following associates from different departments, these associates are providing superb service to builders, contractors, tradesmen, individuals with creative solutions if asked. These associates are not there to get their pay checks, I am sure all those who shop at this location recognize this. The managers, frontline workers, cashiers, drivers, staff in all departments will say it is their job, they like serving us, yet, I say they are doing more without expectation. The following associates: Holly in flooring has been helping me for years with invaluable information, helped me to make wise choices to complete my various projects over the years ( from 2008 to now), Candace, front desk helped me to find my way around, Candace answered all my questions with empathy. Earl, Morley very knowledgeable, talented man of many creative ideas, Inessa very gifted in lawns, plants, flowers, soils and more... seasonal, Tim in, gazebos, , Dean, Michael ( very hardworking and loyal delivery driver) some I know their faces, not their names, a hardworking group of like minded people with different skill sets working together as a close knit family at this home depot located on 6725-104 street, store # 7117.I am sure all other home depots in this city are providing quality service to Edmontonians who are doing their projects with joy. Best of luck everyone.

When we visited here recently, we found all that we were looking for, eventually. Of course it took us a long while. Sometimes I find it frustrating the way these stores are organized. That said, I did appreciate the quickness of the checkout lines and the fact that we could find everything (and more!) that we were seeking. The staff members we encountered in the aisles were really wanting to help us but seemed disappointed when we didn't need help.

I've been here before to rent a power tool and the service there incredible.

However, today I went in to get a pot for my indoor plant, I walked in, asked for help. She was like oh it's over there somewhere and pointed to the general region. I walked around and looked for it, and looked for a associate to possibly help.. nothing (also it was not busy at all).

I tried again, I walked to the front and asked if I could get someone to help me find a pot for a plant. She called for someone and said to me wait for them in the area..

After waiting there for 15 minutes, I tried a third time. I walked back to the front and asked for someone to help me. She just said oh we don't have them because it's out of season.

As I went to leave the store a little bothered by my waste of time, one employee asked me if I needed help, which if that had happened in any of my other 30 minutes in the store, I probably wouldn't be writing this review! Props to the ginger guy who asked anyway!!

Disappointed because I've never had this happen to me at any Home Depot. Unless it's been busy I've always gotten the assistance I've needed.

Hours are incorrect on Yelp. We stopped at this location today to find they closed at 9pm, not 10pm.