Zaxby's Chicken Fingers & Buffalo Wings

I must be on a streak of bad experiences lately and I truly hate complaining. We live in the south, tea is a staple. But, this is the third time I've visited this particular Zaxby's and each time NO TEA. In fact, they were out of a number of things, including condiments and .today the chicken was dry and overcooked. The sad part is that the restaurant was nearly empty - which makes it quiet, but a Zaxby's is normally bustling at this hour.

Somewhat disappointed today at this store. My rate is more like a 3 1/2 stars.
Ordered our regular favorites.
HH, Cobb salad with fried chicken, cheese nuggets.
For me, Grilled chicken Cobb salad and cheese nuggets.
(And WHY has Corporate stopped having marinara for the cheese nuggets, not happy!)
Our salads came out WITHOUT , the egg & bacon. There also was only about 3/4 the amount of salad and other ingredients.
The two ladies ahead of us has the right Cobb salads, but not us.
When HH went up for the missing items all they gave him was enough bacon for one salad!
This was not the experience we are normally used to.

I have nothing negative to say about Zaxby's! The food is always excellent! And great service!

They were fast -- I'd say food was served up in under 3 minutes.
They do NOT have milkshakes!
The bun on my chicken Signature Sandwich was cold, as if right out of the fridge. The fried chicken breast in it was getting hard, as if it had been cooked hours before, and drying in a warmer since. It had a smidge of good Zaxby's sauce underneath.
The Fries were better
The Coke was good, although it's dispenser was stingy with ice.

I have been eating at this Zaxby's since it opened and it has been my favorite place in town for years. For a period of a few years, I was eating here on average about three times a week. However, I have to say that the quality of service has really declined recently and as that quailty has declined I have chosen to eat Zaxby's less and less frequently.

For years, this Zaxby's had the exact same staff and now it is like every time I go it is completely new people. The past two times I have not recieved my dressing with my salad. First time, I just let it go. Today, it bothered me a little bit more so I called.

The first person that answered was polite but did not really seem to have a redress for the issue. He let me know that he was putting me on hold in order to find a manager. However, he did not actually put me on hold and I was able to hear him tell the manager that "someone on the phone was complaining about something." Anyways, the manager did offer me a free salad but I did not really get the sense that she cared. She also used the excuse that they had "a lot of teenagers" working there. Which just seemed like she was blaming the staff instead of taking responsibility. I mean, come on, every Chick-fil-A I go to has almost exclusively teenagers working there and the service is always 100 % excellent. Zaxby's is not even all teenagers as if that even mattered.

Since this was not my first time being dissastified with the service but rather the final straw, I declined the free salad and just told her that I would be finding another place to eat due to the general decline in service. As I said, I have been a loyal Zaxby's customer for years so it kind of felt like breaking-up with Zaxby's.

As more fast food restaurants come into Scottsboro, this Zaxby's is really not going to be able to compete at the level that they are capable of if they do not improve their service. Just my opinion.

This place is mutha fuckin pitiful. The staff is rude. Left out my sauce so I politely asked for it. She tossed it at me. Had me fucked up

Very slow. Food was fine, bathroom wasn't very clean. They were busy so it's not just one star.

Always good just need to keep their tables clean . Every time I come here I have to go to the bathroom and clean my table

The food is typical Zaxby which I enjoy. I had the Blue salad with blackened chicken which was good.

The staff has a lack of understanding about Covid cleanliness. They require customers to wear masks (state law) but many of the staff only put their masks on while talking to customers. No one in the back food prep area are wearing masks. Two employees in the dinning room didn't have masks. The have limited the seating but are not clearing the tables. We cleaned our own table with wet wipes from my daughter's bag. I talked with the manager Cass and I don't think she understood my concerns.

We both had the salads with chicken. My wife had her chicken grilled, and mine was fried. We both enjoyed them.

Only downer was the table was not wiped real clean after the previous user.